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Troubleshooting

Troubleshooting

If you find you can’t add torrents then go to Settings > Licence and activate your licence.

You can deactivate your licence if it’s activated on another device so that you can activate on a new device by going to My Account > Store Account on koinonein.com.

If you find Koinonein won’t download your torrents then you can try the following:

Koinonein currently works on:

Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows 8.1
Microsoft Windows 10

Koinonein is in development for:

IOS
Xbox
Windows Phone
Android

Koinonein does not work on nor will ever work on:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Server 2003

If you’ve added torrents to Koinonein and they don’t show in the list of torrents then just click on Tab > Category and click on All.

When your using categories Koinonein will show and hide torrents as the state of the torrent changes if you have selected one of the default categories then Koinonein will only show torrents belonging to your custom categories if you have chosen to only show the particular category.

If you don’t delete you’re activation from Koinonein BitTorrent Client before you do a reinstall of Windows then you need to delete the activation from your online account before activating again.

It’s like this so you can swap devices even if you no longer have access to the activated device.

To delete you’re activation from you’re online account visit here then just click ‘Delete’.

Typically errors in Koinonein are reported to the log and then in the case of issues with Libtorrent to the koinonein_asserts.log.

You can also enable verbose logging for the current session, peer connections, torrents and DHT.

To enable verbose logging you change the settings in advanced-client-settings.xml.

session_log

When set to 1 you will get detailed logging of all actions in the session.

dht_log

When set to 1 you will get detailed logging of the DHT if DHT is enabled.

torrent_log

When set to 1 you will get detailed logging of all torrents.

peer_log

When set to 1 you will get detailed logging of all peer connections for all torrents.

delete_logs

Verbose logging is disabled by default however logging is very fast and won’t use a lot of CPU usage but the log files can become very large, you can set Koinonein to delete all logs when Koinonein starts by setting delete_logs to 1.

koinonein_asserts.log

Koinonein assert logging is always on and this should show you the cause of any serious issue.

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